Shipping + Returns
Fast and eco friendly shipment is important to us. We work with the GoGreen program of DHL courier services, which goal it is to reduce their Co2 emission by 30% until 2020. Additionally they respect other environmental aspects, such as energy efficiency, biodiversity, water, waste, noise and local pollution.
We use recycled and environmental friendly packaging only and endeavour to keep waste material to a minimum.
For the delivery of orders under 100 € we will charge you a flat-rate delivery fee of 4,90 €. For all orders above 100 € the shipping costs will be covered by us.
The average delivery time within Germany is 2-4 days.
REST OF EU
For a delivery of your order to a domestic address within the EU, we will charge you a flat-rate delivery fee of 12 €.
The average delivery time for EU shipping is 5-7 days.
REST OF WORLDIf you would like to order from outside of the EU please contact us via e-mail ✍
Of course, you have the option to return your order within 14 days and in accordance with the specifications in our terms and conditions.
In order to process returns based on exercising cancellation rights or due to defects, the customer is asked to observe the following:
1. Please contact us beforehand in the event of a return and send us an email to email@example.com. We kindly need to ask you to cover the cost for a return shipment yourself. All returns need to be sent insured and traceable.
HIITU // Cramer-Klett GbR
There may be times when we are out of stock on an item or that an item may be on back order. We will do our best to expedite the completion of your order. If for any reason we cannot send out your order you will be notified immediately.
For deliveries to countries within the European Union (EU), 19% VAT is included in the invoice amount.
For deliveries to countries outside the EU, the invoice amount does not include VAT. The correct net amount is specified during the order process and in the order confirmation. Specific taxes and import duties for delivery to a non-EU country must be declared and paid to the relevant authorities of the importing country by the purchaser of the goods.